Majan Light, an Omani inbound tour operator and outbound travel agency, was established few years ago by a team of individuals who have been at the forefront of the tourism industry. Every single one of our senior staff has had long experience with leading tour operators in the country.

We know what it takes to make a holiday memorable. Our experience in selling Oman as a travel destination, our intimate knowledge of the country and our willingness to listen to our customers are our major strengths. The team at Majan Light is well regarded in the industry. We enjoy excellent working relationship with local suppliers as well as our partner agents overseas.

The company is guided by a mutual profit strategy. Our aim is to help our partners sell Oman more competitively and more successfully. We strive to provide the balance between personalized service, quality products and competitive pricing.

Our range of services includes:

Ø      Coach tours

Ø      Tour  packages

Ø      Flight ticketing

Ø      Hotel reservations

Ø      Tailor-made holidays

Ø      Multi-lingual staff force

Ø      24-hour emergency contact

Ø      Agent representation services

Ø      Car hire (self drive & chauffeur driven)

Ø      Meetings, incentives, conference & events.

We make the following commitment to all our partner agents:

1.      Quality Service

All correspondence will receive a response within 48 hours (by email or fax). In most cases, you can expect to receive a response within 24 hours.

2.      High Level of Customer Servicing

All our travel partners’ clients have access to our 24-hour Customer Service Hotline when travelling in Oman. If they have any difficulties or requirements, they can contact our staff on the telephone for immediate attention.

3.      Complaint Handling

While we endeavour to have a perfect success rate with all our customers, problems will sometimes arise. In the event that they do, we undertake to fully investigate all aspects of the problem within a 2-week period.

4.      Customer Service Unit

All our guests will have access to our designated team on 24 hour a day, 7 days a week basis via their mobile numbers, they are trained to handle and resolve any challenges on the spot.

5.      Account Relationship Management

WE are geared towards achieving customer service and agent satisfaction. Our practice of multi-level relationship with our partners starts from the Sales & Marketing team to the Reservation & Customer Service Units right down to the Accounts Department. All our partners have access to the person who is responsible for their account.

        With Majan Light your dreams come true…..